Refund and Return Policy
Our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Certain types of goods are non-returnable, including:
- Perishable items (such as food and flowers)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Return Process
To initiate a return, please contact us at [your email address] with your receipt or proof of purchase. Do not send the item directly back to the manufacturer.
Partial Refunds
In some cases, partial refunds are provided, such as when:
- Books show obvious signs of use
- CDs, DVDs, or similar items are opened
- Items are returned damaged or missing parts not due to our error
- Items are returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within several days.
Late or Missing Refunds
If you haven’t received your refund, please:
- Check your bank account.
- Contact your credit card company.
- Contact your bank, as processing may take additional time.
If you’ve done all of this and still haven’t received your refund, please contact us at [your email address].
Sale Items
Only regular-priced items may be refunded; sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at [your email address] and send your item to: [your physical address].
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift or was shipped to the gift giver, we will issue a refund to the gift giver.
Shipping Returns
To return your product, please mail it to: [your physical address]. You are responsible for shipping costs, which are non-refundable. For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have questions about our refund and return policy, please contact us at [your email address].